"The time to work with the
model in the many role plays was wonderful: the chance to experiment,
the excellent coaching, the chance to walk in the shoes of a
disputant were all invaluable. The training team was excellent
at establishing an environment where experimentation and being
the novice were encouraged and respected. The highly supportive
environment was quite helpful"
"... it was the safest learning
environment I have ever been in. I have always hated role playing.
I will never fear it again. The way you and your coaches set
up the role plays, coached the 'disputants' and the 'mediator'
and guided the process made it very safe to screw up."
"I expected the training
to initially give hints and guidelines for improving my work.
The training became much more than that and provided an entirely
new approach to conflict resolution,"
Training Schedule and Course
Since its inception in 1986 by Confluence
Northwest, our training has been recognized as a model of excellence
in the Northwest for the individual who is earnest about learning
the skills needed to be a mediator in a variety of settings.
Our seminars are fast-paced, skill-oriented, and highly interactive.
Brief lectures, demonstrations, and group discussions are interspersed
with "hands-on" mediation skill-building exercises.
There is a professional coach for each role play group. Class
size is limited to 24 to assure individual attention and an enjoyable
learning environment. Our comprehensive training manual provides
you with extensive information and resources for the future.
- Laurel Singer and Mary Forst
Training Schedule 2017
In 2017 we will offer several public trainings through Portland Community College:
Basic Plus Mediation Skills Training
February 22, 23, 24, 2017
February 27, 28, 2017
8:30 am to 4:50 pm.
To Register, Click Here
Advanced Workplace Mediation Skills Training
June 1, 2, and 3, 2017
8:30 am to 4:50 pm.
To Register, Click Here
Plus Mediation Skills
Designed to exceed Oregon court requirements for basic mediation skills training. Continuing Education and HR credit available.
You will learn and practice how to:
- Structure the mediation process through a step-by-step procedure
- Increase your effectiveness in listening to and communicating
with people in conflict
- Assist disputants to reach mutually satisfying agreements
- Enhance negotiation skillsyour own and others'
- Work with strong emotions respectfully and constructively,
especially with the disputing parties face to face
- Manage cross-cultural differences
- Respond to ethical dilemmas that arise in mediation
- Develop strategies to deal with various elements of conflict
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Build your Confidence and Comfort in
Working with Conflict
This is a highly interactive, comprehensive training in the use
of mediation to resolve conflicts. As part of this training experience,
you will learn not only an effective model for solving problems,
but how to use this process to help people change their relationships
and how they handle conflicts. Participants consistently remark
that this training touches them at a deep level, transforming
how they think about and work with conflict personally as well
Your trainers will utilize a dynamic and engaging blend of structured
exercises, demonstration, activities, video, role play and large
and small group discussion. A hallmark of this training is the
high level of individualized instruction and coaching in practice
situations which you will receive from some of the most exceptional
professional mediators in the Northwest.
Individualized Coaching: The Cornerstone
of Your Learning Experience
Your own coach will work with you throughout the role play,
providing you with:
- private preparation before you mediate including individualized
instruction focusing on your learning goals
- supervised role play with individual attention and skillful
- structured, safe debriefing afterwards, with constructive
support and feedback from your disputants and coach.
Our coaching process helps you recognize the effects your
approach has on others, allows self-reflection, and supports
you in developing new ideas and taking new risks. You then have
a second opportunity to mediate with the same supportive coaching,
in order for you to practice what you learned the first time.
This allows you to build your confidence and comfort in working
This training is designed for attorneys, counselors, managers,
human resource professionals, union representatives, supervisors,
planners and others seeking better ways to manage internal and
extenal organizational conflict and problem solving.
This training is also designed for individuals who want to
work in the growing field of mediation; and for anyone wanting
to learn conflict resolution skills for professional, personal,
planetary and community benefit.
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Advanced Workplace Mediation
An advanced training focusing on the dynamics that arise in workplace
conflicts, and the understanding and skills needed to assist
parties to resolve conflicts and improve their working relationships.
All role plays and exercises are based on typical scenarios of
conflicts that arise in the workplace.
You will gain skills in:
- Pre-mediation assessment and "getting parties to the
- Creating safety
- Neutrality dilemmas: how to gain credibility when you care
about the outcome
- Working with the reality of power imbalances in the workplace
- Helping parties to negotiate behavior changes
- Building and restoring good working relationships
- Integrating mediation practices and principles into an organization
Prerequisite: Basic mediation skills training that fulfills Oregon
Dispute Resolution Commission requirements, or permission of
Internal Training for Conflict
Resolution Programs in Organizations
Many companies and organizations are creating successful internal
conflict resolution programs to:
- solve workplace problems quickly, fairly, and effectively
- help teams find common ground and accomplish their objectives
- increase the level of creativity and ownership of outcomes
by involving people in designing their own strategies for success.
We help you design a program that meets your organization's
unique needs and involves active participation of interest groups.
We also offer training for managers, administrators and internal
mediators of the program, and education for executives, managers,
and potential end users of mediation, to ensure that everyone
in the system can make effective use of the program.
Custom Designed Training
We are happy to customize the mediation skills or other training
courses to meet the needs of your organization or business. Please
call (503) 243-2290 for more information.
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Confluence Center for
Mediation & Training
15500-H NW Ferry Road
Portland OR 97231-1355
The URL for this site is http://www.ConfluenceCenter.com