Confluence Center for
Mediation & Training

Mary Forst Associates

~~ Training Registration ~~

Build your Confidence and Comfort in Working with Conflict This is a highly interactive, comprehensive training in the use of mediation to resolve conflicts. As part of this training experience, you will learn not only an effective model for solving problems, but how to use this process to help people change their relationships and how they handle conflicts. Participants consistently remark that this training touches them at a deep level, transforming how they think about and work with conflict personally as well as professionally. Your trainers will utilize a dynamic and engaging blend of structured exercises, demonstration, activities, video, role play and large and small group discussion. A hallmark of this training is the high level of individualized instruction and coaching in practice situations which you will receive from some of the most exceptional professional mediators in the Northwest. Individualized Coaching: The Cornerstone of Your Learning Experience Your own coach will work with you throughout the role play, providing you with: private preparation before you mediate including individualized instruction focusing on your learning goals supervised role play with individual attention and skillful coaching structured, safe debriefing afterwards, with constructive support and feedback from your disputants and coach. Our coaching process helps you recognize the effects your approach has on others, allows self-reflection, and supports you in developing new ideas and taking new risks. You then have a second opportunity to mediate with the same supportive coaching, in order for you to practice what you learned the first time. This allows you to build your confidence and comfort in working with conflict. This training is designed for attorneys, counselors, managers, human resource professionals, union representatives, supervisors, planners and others seeking better ways to manage internal and extenal organizational conflict and problem solving. This training is also designed for individuals who want to work in the growing field of mediation; and for anyone wanting to learn conflict resolution skills for professional, personal, planetary and community benefit.

An advanced training focusing on the dynamics that arise in workplace conflicts, building the understanding and skills needed to assist parties to resolve conflicts and improve their working relationships. All role plays and exercises are based on typical scenarios of conflicts that arise in the workplace.

You will gain skills in:

• Pre-mediation assessment and "getting parties to the table"
• Creating safety
• Neutrality dilemmas: how to gain credibility when you care about the outcome
• Working with the reality of power imbalances in the workplace
• Helping parties to negotiate behavior changes
• Building and restoring good working relationships
• Integrating mediation practices and principles into an organization
  

Prerequisite: Basic mediation skills training that fulfills Chief Justice Order requirements, or permission of instructors.